Refund policy

Thank you for shopping at Naali. Given the nature of the digital products we offer, we do not provide returns, refunds, or exchanges once an order is placed and the product is sent. This policy outlines the conditions under which a product purchased from Naali OÜ (itinerarylab.com) cannot be returned.

Digital Products

We offer digital itineraries; due to their intangible nature, our products are not eligible for returns, refunds, or exchanges. All sales are considered final once the purchase is made and the product is sent to the customer via a download link through email.

Accessing Purchased Products

Upon purchase, customers will receive an email with a download link to access the digital itinerary. It is the responsibility of the customer to ensure the email address provided at checkout is accurate to receive this link successfully.

Customer Support

If you encounter any issues accessing or downloading your purchased product, please contact us immediately at hello@itinerarylab.com. We are dedicated to assisting you in resolving any issues related to your purchase.

Dispute Resolution

We aim to ensure the satisfaction of all our customers with their purchases. If you are dissatisfied with your purchase for any reason, please contact us at hello@itinerarylab.com. We will work with you to address your concerns and find a satisfactory resolution.

Privacy Policy

For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy page.

Changes to Our Return and Refund Policy

Should there be any amendments to our Return and Refund Policy, those changes will be communicated through our website. Customers are encouraged to review the policy periodically for any updates.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at hello@itinerarylab.com.