How to Make Your Interactive PDF Work

Welcome to our troubleshooting guide, designed to help you quickly resolve common issues with your interactive PDF itinerary. If buttons aren’t responding or the document isn’t loading correctly, follow the steps below for a smooth experience.

Clickable Buttons on iPhone

If buttons in your PDF itinerary are not responding on your iPhone, use the following steps:

What You Need

  • An iPhone running the latest iOS version.
  • The PDF opened in a supported app like iMessage, WhatsApp, or the Files app.

Steps to Follow

  1. Download and Open the PDF:
    • If the PDF opens in a browser, use the 'Share' icon to save it to the Files app.
    • If received via WhatsApp or iMessage, tap the PDF in the conversation to open it in the default viewer.
  2. Verify Software Compatibility:
    • Update your iPhone to the latest iOS by going to Settings > General > Software Update.
  3. Test the Interactive Buttons:
    • Try interacting with the buttons to ensure functionality.

Troubleshooting Clickable Buttons on Android

For Android users experiencing non-responsive buttons, follow these steps:

What You Need

  • An Android device.
  • A recommended PDF reader like Google Drive's default viewer or Xodo.

Steps to Follow

  1. Choose the Right PDF Reader:
  2. Update Your Apps and Device:
    • Check for updates in the Google Play Store and under Settings > System > System Update.
  3. Test the Interactive Buttons:
    • Open the PDF and confirm the buttons are working.

Loading Issues

If your PDF does not load properly, follow these steps:

What You Need

  • Access to your email for downloading a lower-size version if needed.
  • A PDF reader that handles large files well.

Steps to Follow

  1. Switch Your PDF Reader:
    • Consider using a different PDF reader that better supports large files.
  2. Download a Lower-Size Version:
    • Check your purchase confirmation email for a link to download a smaller file version.
  3. Ensure Adequate Device Storage:
    • Check that your device has enough storage to handle the PDF.
  4. Test the PDF:
    • Open the PDF again to see if it loads correctly.

Need Further Assistance?

If you've followed all the steps and are still experiencing issues with your interactive PDF itinerary, don't hesitate to contact us. We're here to help ensure your experience is smooth and enjoyable.